How does shipping work?
Due to insurance requirements, we are only able to ship Next Day Air or Second Day Air. Your order will ship Next Day Air or 2nd Day air from the date of completion, not the date of the order.
Upon shipment, you will receive an email containing your UPS tracking number. We cannot ship to a PO Box, as all shipments require a signature upon delivery.
How long does it take for my order to be shipped?
Our fine jewelry is handmade, so turnaround time can vary. Please allow up to 6-8 weeks from the time of order. We do try to keep inventory on hand. If you need more exact availability on a certain piece of jewelry or want to check if it is in stock, email customerservice@rwfine.com.
How can I check the status of my order?
For order status updates, please reply to your order confirmation email or email customerservice@rwfine.com with your order number.
How long does it take for RingWraps to be made and shipped?
RingWraps are handcrafted, so turnaround time can vary.
NON-CUSTOM ORDERS (TAMU, TAMU Galveston, and SHSU in 10k yellow gold) We make every effort to keep all of our sizes and styles in stock for non-custom orders. Please allow up to 1 to 2 weeks for your order to be shipped out. If we do not have the size in stock, it can take up to 6 weeks.
CUSTOM ORDERS (Customization: any metal other than 10k yellow gold and/or colored gemstones; for any ring other than TAMU, TAMU Galveston, SHSU) Please allow up to 6 to 8 weeks from the time your class ring is received by us. Once your custom order is placed, we will follow up with you via email with instructions of how to send your ring to us.
Can I Order RingWraps Before I Have My Ring?
If you have a TAMU, TAMU Galveston or SHSU ring, you can order RingWraps before actually having the ring. We just need to know the finger size of the class ring you are ordering and the style of RingWraps that you want (this does not apply if you are wanting customization.) If you do not know the ring size you need to order, we can help you determine that in person! Our return/exchange policy would begin whenever you start wearing the RingWraps, but you must notify us of this date or else the return/exchange period starts upon delivery. ALL CUSTOM ORDERS CANNOT BE CANCELED AND ARE CONSIDERED FINAL.
How Do I Know If I Need To Send In My Ring For Custom RingWraps To Be Made?
At this time, for all rings other than TAMU, TAMU Galveston & SHSU, it is required that we have the ring in order to properly make the RingWraps. Note- if you have a TAMU, TAMUG or SHSU ring but are wanting to customize your RW with colored gemstones, a different metal, etc, it is required that you send in your ring.
If you require customization, we will send you a prepaid fully insured UPS shipping label so you can send us your ring, or you can leave it with us at a trunk show or at our Dallas showroom.
If your ring needs resizing or shows signs of heavy wear and tear, we must custom make the RingWraps. This process generally takes 5-7 weeks. There is no additional fee for us to customize the RingWraps. Metals other than 10k yellow gold will incur an additional fee.
Custom orders are non-returnable/ non-refundable and considered FINAL. There is a great deal of time, labor and love invested by both our team and our jewelers into hand crafting each set of custom RingWraps. When we make custom RingWraps, they are made to fit that ring specifically, and made completely from scratch starting with a unique CAD design. This is the reason custom order sales are final.
