SIZING AND FIT
My huggies/hoops are no longer clicking securely into place.
Due to the nature of huggies and taking them in and out daily, we recommend taking the following steps to keep your huggies tight and in "clicking" position.
Take the earring in the open position and gently use your thumb to push up on the curved post. If you do this gently, you will ever so slightly push the curved post upwards and you will find that the earring will close again with a tighter “click.” If you find that you cannot get the earring to close, you may have pushed the curved piece up too much. Try pushing on it ever so slightly to move it downwards a bit. Then try to snap the earring closed. You can adjust the curved post down or up until you hear it click into the locking mode tightly. This small adjustment, from time to time, will keep your huggie/hoop earrings tight and working like new.
How can I prevent my tennis necklace from flipping?
One reason the tennis necklace is not sitting correctly could be because it is not laying straight before being put on. To ensure your tennis necklace is put on correctly, we recommend putting the clasp in your right hand and letting the remaining portion of the necklace hang below it. While holding the clasp in your right hand, use your left hand to run your fingers over the diamonds (with the diamonds facing away from you) to straighten any kinks or twists in the setting. Once your left hand reaches halfway down the necklace (in some cases, adjustable jump rings) leave your fingers there. At this point your right hand should still be on the clasp and your left hand should be placed three quarters down the necklace (or halfway down the jump rings/chain). From here, with the diamonds facing away from you, fasten the necklace around your collar bones ensuring the clasp is secure and closed. Keep in mind that because of normal everyday movements of your neck, the necklace will move slightly along with it as this is the nature of a halfway or full length tennis necklaces.
I ordered an eternity band/ring but it doesn’t fit.
All eternity bands are final sale from the date of purchase unless specified otherwise in the product description.
Do you offer ring resizing?
Yes! We offer resizing by our in-house jewelers located at our Dallas Showroom. When resizing larger, we actually add gold rather than stretching the ring to make the resizing indetectable. Email customerservice@rwfine.com for pricing and information.
How can I book an appointment?
Click here to book an appointment at our showroom in Dallas. (You can also book through our social media platforms).
CUSTOM ORDERS
How do I send in the handwriting/font for my handwritten name necklace?
Please reply to your order confirmation email or email customerservice@rwfine.com with the name pictured in the handwriting or font.
I would like to order a size other than the standard size 7 bracelet. How can I order the correct size?
Specify in your order notes the exact wrist size requested and we will do our best to accommodate. In some cases, price may vary.
WARRANTY & INSURANCE
What is my warranty?
The manufacturer will guarantee the craftsmanship on all products for one year from the date of shipment. The warranty covers any normal wear and tear. It does not include loss or damage incurred by the user.
I NEED TO SEND MY RW FINE JEWELRY IN FOR REPAIR - UNDER WARRANTY:
*This is ONLY for orders that are still within the one year warranty, and damage was caused ONLY by natural wear/tear and not incurred by the user.*
Please email customerservice@rwfine.com to request a repair form. This form will need to be filled out and included in your shipment with your jewelry. Ship your package as Registered Mail (UPS or FedEx ONLY, NO USPS) with insurance for the full value. We are not responsible for items lost or damaged while shipping. Please do not write “jewelry” or any other jewelry-related words on the outside of the package.
Include the provided repair form & send your package to:
RWLLC
2050 North Stemmons Freeway, Suite 7715
Dallas, TX 75207-3206
Phone: (855) 485-7979
Do you recommend insuring my jewelry?
Yes! We can not recommend Jewelers Mutual enough!
Click here to visit their website for more information about insuring your piece from RW Fine
How do I clean my fine jewelry?
Your diamonds need a spa day too! We recommend cleaning your jewelry at least once per week. We also recommend making a showroom appointment at least once every six months for a free routine jewelry maintenance check and cleaning.
What you’ll need:
- Cup/Bowl
- Soft toothbrush
- Foil
- Dawn dish soap
- Baking soda (not required but recommended)
Steps to clean (method not recommended for soft stones):
- Fill a microwave safe liquid measuring cup with water and heat for 1.5 to 2 minutes or until boiling (the heat will help melt the trapped oils)
- While water boils, line your cup/bowl with foil
- Combine in foil lined cup/bowl boiling water, dawn dish soap, and baking soda
- Add your jewelry and let soak for 10-20 minutes or until water has cooled
- Gently scrub your jewelry with a soft toothbrush. Follow by a rinsing your jewelry under clean water to remove any remaining residue
- Pat dry with a clean soft towel
Follow our step by step video instructions HERE.
